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Medically safe to be home — not ready to be alone
Calm support through recovery, illness, and care transitions.
Helping families navigate what is changing — gently and honestly.
1. Transitions & Recovery
• Support during the first days home.
• We stay with individuals after hospital discharge while confidence, routine, and safety return.
2. Palliative & End-of-Life
• Comfort, presence, and guidance
• Steady support for individuals and families living with serious illness and during final stages of life.
3. Ongoing Support
• Stability, routine, and meaningful connection
• Regular visits that help maintain orientation, confidence, and emotional well-being over time.
4. Appointment Accompaniment
• Someone beside you in healthcare moments
• We accompany clients to medical appointments when reassurance, communication, or memory support is needed.
• Transportation is provided as part of our escort support.
• When transportation alone is needed, we help families arrange trusted community options.
FUNDING & COVERAGE
Paying for Support — You May Have More Options Than You Think
Many families assume companionship, reassurance visits, or advocacy support must be paid privately.
In reality, these types of support are often included within care plans, recovery periods, respite hours, or benefit programs. They help people remain safely where they live and reduce caregiver burnout.
We regularly shape visits in ways that align with approved supports.
You don’t need to know which program applies — we help you figure that out.
When Support Is Commonly Approved
Families most often access funding or benefits when someone:
• has recently returned home from hospital
• needs reassurance or monitoring during recovery
• lives alone while family lives at a distance
• is experiencing memory or safety concerns
• requires caregiver relief
• needs help attending or understanding medical appointments
• is adjusting after a health change or loss
If this sounds familiar, it is worth asking — many families are surprised by what qualifies.
How Our Visits Fit Care Plans
Our services are designed to complement medical and home care services by filling the gaps between clinical visits.
Reassurance & Supervision
Short visits that confirm safety, routine, and well-being.
Recovery & Transition Home
Support after hospitalization, surgery, or illness to reduce setbacks and readmission.
Appointment Support & Communication
Attend appointments, take notes, and help families stay informed — especially when relatives live elsewhere.
Caregiver Relief
Time for family caregivers to rest while knowing someone trusted is present.
Emotional & Cognitive Support
Engagement that helps reduce anxiety, confusion, and isolation.
We Help With the Process
You don’t need to know the right terminology or paperwork.
We can:
• describe needs in care-plan language
• adjust visits to fit approved hours
• provide visit summaries if required
• coordinate with family members at a distance
Our goal is to make support understandable and manageable — not complicated.
Not Sure Where to Start?
Every situation is different.
The easiest first step is simply telling us what is happening.
We can help you understand what options may exist and what questions to ask.
Important Note
Funding and coverage depend on individual assessments and benefit plans.
We do not guarantee approval, but we help families explore possibilities and plan support clearly.
Access to Funding Support
You may be able to access funding to support you. Click this button to get more information.
Services & Fees
Our services are designed to provide calm, dependable support for individuals and families navigating aging, illness, recovery, or end-of-life transitions.
Support may be scheduled regularly or arranged as needed.
Compassionate Grief Companionship
$35/hour
Supportive presence for individuals experiencing grief, loneliness, or life transitions.
Services offered:
• companionship and conversation
• walks or outings
• reading, puzzles, or shared activities
• attending community activities
• respite time for family caregivers
Dementia Companionship
$45/hour
Guidance and emotional support for individuals and families navigating caregiving stress, or dementia-related changes.
Services offered:
- meaningful activities tailored to abilities, such as memory games, listening to music, short walks, or spending time in nature (activities that can slow cognitive decline)
- safety & structured daily routine (continuity is key with limited changes in companionship)
- engaging in nostalgia, such as reviewing photo albums or discussing the past
- respite for caregivers - companionship provides caregivers with a much-needed break, allowing them to take time for themselves while ensuring their loved one is safe and engaged
Medical Advocacy & Appointment Support
$45/hour
TLC provides structured support for clients attending medical appointments, hospital visits, or specialist consultations.
Our role is to assist families in navigating the healthcare system with clarity and confidence.
Services offered:
- Attending appointments alongside the client
- Taking structured notes (with client/family consent)
- Helping family prepare questions in advance
- Support understanding of medical information provided
- Observing for potential misunderstandings or gaps in communication
- Assisting with follow-up coordination
TLC does not prescribe, administer medications, or make medical decisions.
All clinical decisions remain the responsibility of licensed healthcare professionals and the client/family.
Private transportation to Calgary may range from $75–$125 ($0.50/km) depending on distance.
Post-Surgery or after hospital discharge Companion Care
$45/hour (restful presence)
$55/hour (continuous observation)
$35/hour (daytime support)
Post-surgery or hospital discharge companion care helps bridge the transition from hospital to home, supporting a safe and comfortable recovery.
This support is often crucial for patients who live alone, are recovering from same-day surgery, or require assistance with daily tasks to avoid complications, falls, or hospital re-admission.
- Optional transportation home from hospital or to follow-up appointments is available locally or Calgary.
Advance Planning & Legacy Support
$45/hr
Planning ahead can bring peace of mind to individuals and families, allowing important wishes to be known and respected.
Guidance in preparing essential documents such as the Alberta Green Sleeve.
Services offered:
- advance care planning conversations
- organizing important documents
- exploring legacy wishes and meaningful experiences
We have had the pleasure of supporting a father in writing his memoirs, and another family digitizing their treasured photos.
Palliative & End-of-Life Support
Comfort, presence, and guidance.
$45/hour daytime
$55/hour overnight
Compassionate presence for individuals and families during the final stages of life.
Our work is grounded in a simple belief: no one should face the end of life alone.
Our role is not only supporting the person who is dying — but also caring for everyone who loves them.
Services offered:
- quiet bedside presence
- emotional support for families
- respite for caregivers
- assistance maintaining comfort and dignity
“Your presence brought comfort not just to one person, but to the whole family.”
— Community member
“Because of you, we were able to be with him/her at the end.”
— Family memberg his memoirs, and another family digitizing their treasured photos.
MAiD (Medical Assistance in Dying) Support
$50/hour
Medical Assistance in Dying (MAiD) is one of the most personal and profound decisions a person and their family may face. We offer compassionate guidance and steady presence for those exploring or choosing this path. Our role is not to influence the decision, but to support individuals and families with clarity, dignity, and care—helping them navigate the emotional, practical, and spiritual aspects of the journey so that no one feels alone.
We recommend a package including 10 hours of guidance and support for the client and family, plus 5 hours on the day of MAiD. '
Total package cost $600
“Those final days felt peaceful instead of frightening.”
— Family member
Virtual Check-Ins
Fees vary depending on needs.
Scheduled virtual visits for reassurance, conversation, or guidance for families who live outside the Bow Valley.
In special circumstances, we may travel to support families and friends who wish for a familiar presence during end-of-life transitions.
Virtual guidance and support are also available when distance makes in-person care difficult.
Families in other provinces may schedule virtual visits to discuss care plans and next steps as circumstances change and next steps choices.
We bridge distance - keeping families informed, connected, and present in the moments that matter.
Pet Therapy
Offered as a complimentary service upon request.
Our Golden Retriever & Golden Doodle pets may provide comfort for clients during visits.
Notes:
A signed agreement is required before services begin.
Flexible Scheduling
- If Jeff and Trish are unavailable, we may arrange support through trusted subcontractors. Subcontractors receive orientation and training. Families may occasionally be asked if a trainee may shadow a visit at no additional cost.
- Sessions may be offered in person with client or virtually with family.
Service Scheduling
- Minimum 2-hour booking per visit
- Daytime, evening, and overnight options available
- After-hours support arranged in advance when appropriate
- Direct invoicing available for approved CD-HCI clients. TLC aligns with CD-HCI program rates; additional fees may apply for after-hours, weekends, and statutory holidays.
Packages are available.
About TLC
TLC stands for Tender Loving Care
This is the simple but powerful idea that compassionate presence, kindness, and dependable support can make difficult times easier for individuals and families.
TLC grew from many years working alongside families within the healthcare system and seeing how much of care happens between visits — in the everyday moments families often manage alone.
Medical teams focus on treatment and safety. Families carry the uncertainty in between.
We offer calm presence during those in-between times.
Our role is not to replace Home Care, but to complement it — adjusting support as needs change so routines remain steadier and families can continue to be family.
We help keep care consistent, familiar, and paced to the person rather than the schedule.
Serving Bow Valley families (Canmore & Banff) with flexible in-home support.
- Presence matters
- Sometimes the most meaningful support is simply sitting with someone
YOU'RE NOT ALONE IN THIS
Leave us a message and we will return your call as soon as possible.
When Families Reach Out:
Health changes rarely happen all at once.
Most families manage well for a long time — adjusting routines, checking in more often, helping where they can.
Then something shifts.
• Days become less predictable.
• Nights feel longer.
• Appointments take more out of everyone.
• Conversations start circling the same worries.
• You may not need full-time care.
• You may just need steadiness during uncertain moments.
That’s where we help.
TLC provides calm, reliable presence at home when health becomes harder to manage alone — alongside the care already in place.
We don’t force hard conversations.
We help families notice, understand, and prepare — at their own pace.
What Families Have Shared
"You helped us understand what was happening before we were ready to see it.”
— Daughter-in-law
“Your calm presence brought us real peace of mind.”
— Family member
OUR STORY
For many years we have been drawn to supporting people during life’s most vulnerable moments — through illness, grief, aging, and end-of-life transitions.
Our work in service businesses across Canada placed us inside people’s homes, where trusted relationships were built through dependable presence and practical support.
Over time, that experience naturally evolved toward supporting families facing more complex health journeys.
Through years of volunteer service with palliative care organizations, hospital programs, and community support roles, we have had the privilege of accompanying many families through illness, recovery, and end-of-life transitions. These experiences showed us how meaningful compassionate presence can be during difficult times.
What began as service gradually became a calling.
Today, TLC reflects that lifelong commitment — offering companionship, advocacy, and steady guidance for families navigating aging, illness, dementia, and end-of-life care.
What Families Have Shared
“Their kindness, professionalism, and quiet understanding meant more than we can express.”
— Family member
BELIEFS
How We Work
• Familiar faces rather than rotating staff
• More help when things change, less when things settle
• Support that protects relationships, not just tasks
• Coordination alongside existing healthcare providers
Our goal is to bring calm, clarity, and reassurance to families during uncertain times.
Our Focus
Comfort, predictability, and dignity at home — especially when health becomes harder to manage alone.
Our experience working within the healthcare system helps us notice changes early and communicate clearly with care providers, so families don’t have to carry uncertainty alone.
Our Philosophy
Our philosophy is grounded in a simple belief:
No one should face serious illness or the end of life alone.
Inspired by the principles of No One Dies Alone (NODA), we believe compassionate presence and human connection matter deeply during life’s final transitions.
The values guiding this philosophy include:
• Dignity — honoring the dying process as a meaningful stage of life
• Justice — ensuring every person deserves compassionate presence
• Service — offering the gift of presence with humility and care
• Respect — honoring each person’s story, beliefs, and wishes
Compassionate presence, thoughtful advocacy, and steady companionship can bring comfort not only to the person receiving care, but to the entire family.
What Families Have Shared
“Your presence brought comfort not just to one person, but to the whole family.”
— Community member
“We didn’t know help like this existed. TLC made an overwhelming situation manageable.”
— Bow Valley family
RESOURCES AND LINKS
We believe families should have access to compassionate resources and trusted information. The following organizations and educators have been helpful to many people navigating serious illness, caregiving, and end-of-life decisions.
Community & Local Support
Alzheimer’s Society of Calgary - education, support groups, and dementia resources
Bow Valley Palliative Care Society - volunteer support and community programs
Compassionate Presence
Alpine Voices Threshold Choir - award winning bedside choir
End-of-Life Planning & Ceremonies
Mediical Assistance in Dying (MAiD)
Information and advocacy regarding assisted dying in Canada.
Myths and Facts – Medical assistance in dying (MAID) in Canada | Dying With Dignity Canada
Families may also find guidance through:
- Alberta Health Services
Medical Assistance in Dying | Alberta Health Services
- Canadian Virtual Hospice
https://www.virtualhospice.caVirtual Hospice
- Living My Culture
- AHS 811 HealthLink
811 Health Link | Primary Care Alberta
It’s your life. It’s your choice.
TLC offers Guidance & Support
We provide sensitive and informed support throughout your MAiD exploration. Our services include education, resource referral, and emotional guidance.
Understanding the Dying Process
Kathryn Mannix - UK palliative expert and author of helpful talks and videos explaining what happens as we die.
Dying for Beginners
Heart-stopping Moments
Caring for the Dying: navigating difficult relationships
https://youtu.be/AAiThhKukV8?si=FGgR0sszbFh_ANVX
Her message reminds us that:
“Dying is not as we imagine. It is usually peaceful, gradual, and gentle when people are supported well.”
Books & Voices That Inspire Our Work
Dr. Kathryn Mannix “With the End in Mind “
has spent decades helping families understand what happens during the natural dying process. Her work helps remove fear by explaining death with clarity and compassion.
Dr. Louise Aronson authors the book “Elderhood: Redefining Aging, Transforming Medicine, Reimagining Life”
This book is both a memoir of her personal experiences caring for elders and a treatise on how we should reframe aging in our society. The book outlines depressing stories of misdiagnosis and maltreatment of older adults as the result of ageism rooted in our medicalization of the aging process.
Dr. Atul Gawande - author of “Being Mortal”, which explores how medicine can better support quality of life at the end of life.
Being Mortal shows how the ultimate goal is not a good death but a good life-all the way to the very end.
Comfort & Wellness Support
Banff Sport Medicine
Website: https://banffsportmed.ca
Banff Sport Medicine is a multidisciplinary clinic providing access to orthopaedic surgeons, sport medicine physicians, physiotherapists, massage therapists, strength and conditioning specialists, dietitians, and psychologists. Allied Health treatments can support mobility, pain management, and strengthening following surgery or illness, as well as improved comfort and function for individuals living with chronic conditions or recovering from injury. Banff Sport Medicine also offers specialized services, including pelvic health physiotherapy.
Cascade Massage Therapy (Canmore)
Email: tcf.rmt@gmail.com
Mobile massage therapy offering in-home visits as well as clinic appointments in Canmore. This can be especially helpful for seniors or individuals with limited mobility who may benefit from massage therapy in the comfort of their residence, including residential communities such as Origin. Hours: Sunday through Thursday.
Healthcare professionals are welcome to share these resources with families navigating serious illness and end-of-life decisions.